OCS Teledeployment : can't find information file at ...

Question

Hello,

I've got an issue with my OCS server. Everything is ok except my Teledeployment.

Before exposing my problem i've to tell that i am on a virtual machine, on VirtualBox. Running with a Debian Jessie system.

The creation of deployment package works. But when i try to activate a package i have this message : "Can't find information file at https://192.168.0.10/download/ (the number of the package)".

Obviously OCS find the fragment but not the info file on my server. I checked /var/lib/ocsinventory-reports/download/ and everything is there : fragment and info

I searched on Internet and found that it was a problem with SSL and certificate. So i've followed this tuto :

https://www.digitalocean.com/community/tutorials/how-to-create-a-ssl-certificate-on-apache-for-debian-8

Then i am able to connect to https://192.168.0.10/ocsreports/download for example, meaning that the creation of my certificate works i guess (my browser even ask me about security and self-signed certificate) but my problem is still there.

I've run out of idea, thanks in advance

P.S: I run with OCS 2.3

Regards

Answer 1

Hi,

Ok i paste the logs :

DOWNLOAD.LOG :

Starting OCS Inventory NG Package Download and Setup Tool on Thursday, January 19, 2017 14:32:52.
DOWNLOAD => Running OCS Inventory NG Download Version 2.1.1.1
DOWNLOAD => Using OCS Inventory NG FrameWork Version 2.1.1.1
DOWNLOAD => Using network connection with Communication Server
DOWNLOAD => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.1.1.1>
DOWNLOAD => Starting new period of 10 cycles
DOWNLOAD => Parsing directory <C:\ProgramData\OCS Inventory NG\Agent\download> for packages
DOWNLOAD => No package found, exiting
DOWNLOAD => Unloading communication provider
DOWNLOAD => Execution duration: 00:00:00.

OCSINVENTORY.LOG :

Starting OCS Inventory NG Agent on Wednesday, January 25, 2017 11:12:12.
AGENT => Running OCS Inventory NG Agent Version 2.1.1.1
AGENT => Using OCS Inventory NG FrameWork Version 2.1.1.1
AGENT => Loading plug-in(s)
AGENT => Using network connection with Communication Server
AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.1.1.1>
AGENT => Sending Prolog
ERROR *** AGENT => Failed to send Prolog <Couldn't connect to server>
AGENT => Unloading communication provider
AGENT => Unloading plug-in(s)
AGENT => Execution duration: 00:00:00.

I choose only the last entry of each log, there is the same error in all tries.

Of course the client and the server can communicate (ping and i can access OCS from the client, even in https)

Regards

Answer 2

My issue is still there but i got round. I use OCS deployment tool which is working fine. Thanks for the help.