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notification does not work!

I have installed the oc inventory server 2.5, and notification does not work. I made the same setup as here http://ask.ocsinventory-ng.org/9931/how-to-use-the-new-notification-feature?show=9931#q9931 

 but it does not work!

looking at the log files, no error is shown!

in OCS Inventory NG server for Unix by (370 points)

11 Answers

+1 vote

Hi @adriano,

this feature works on my config, several feasible errors :

- phpmailer dependency not installed

- crontab not or badly defined (bad syntax, bad user [for e.g. not apache])

- Time not expired in OCSReports / Configuration / Notifications / NOTIF_PROG_TIME (for this first release of notification, only one time per day)

- Erroneous or too complex email settings (authentication or SSL required, etc.)

- Categories not defined in OCSReports / Manage / Software and Assets categories

Normally, the cron_mailer.php file is executed every minute, checks the time set in OCSreports:

- If the time is not reached, the notification function is canceled
- if the time is right, the notification function is executed and an email is send with categories informations

What do you read in '/tmp/phpmailer-errors.log' ? Does this file exist ? (cf. http://ask.ocsinventory-ng.org/9931/how-to-use-the-new-notification-feature?show=9931#q9931)

What distribution / version of Linux do you use ?

Regards, Stéphane

by (26.6k points)
0 votes

What do you read in '/tmp/phpmailer-errors.log' ?

When I restore a machine, the log file was no longer created

What distribution / version of Linux do you use ?

Debian 9 Stretch

by (370 points)
edited by
0 votes

By default in OCS, the file '/tmp/phpmailer-errors.log' does not exist …

> This is a tip that I proposed in my other post only for help and debugging purposes

This file must be in the OCS server (not on client machine) and created / updated every time cron_mailer.php is normally run

> Sorry, I do not understand the relationship with the restoration of one of your machines and this file…

Ok for Debian 9

Note: I just made a modification of my answer from the other post (error in the tree and add infos)

by (26.6k points)
0 votes

This file must be in the OCS server (not on client machine) and created / updated every time cron_mailer.php is normally run

the cron_mailer.php file is normally running in crontab. however when I rebooted the host, the log file is not created anymore.

by (370 points)
0 votes

ok, I understand better, it's true : The folder /tmp is also emptied on my Debian each reboot

You can choose another destination, which will not be flushed, for example: /var/tmp

by (26.6k points)
0 votes


[12-Nov-2018 16:22:05 America/Sao_Paulo] PHP Warning:  require(/usr/share/ocsinventory-reports/ocsreports/libraries/PHPMailer-6.0.5/src/usr/share/ocsinventory-reports/ocsreports/libraries/PHPMailer-6.0.5/src/Exception.php): failed to open stream: No such file or directory in /usr/share/ocsinventory-reports/ocsreports/require/mail/NotificationMail.php on line 31

[12-Nov-2018 16:22:05 America/Sao_Paulo] PHP Fatal error:  require(): Failed opening required '/usr/share/ocsinventory-reports/ocsreports/libraries/PHPMailer-6.0.5/src/usr/share/ocsinventory-reports/ocsreports/libraries/PHPMailer-6.0.5/src/Exception.php' (include_path='.:/usr/share/php') in /usr/share/ocsinventory-reports/ocsreports/require/mail/NotificationMail.php on line 31

by (370 points)
edited by
0 votes

Okay ! With my tip, we can have details on the problem and investigate !

Missing libraries in : /usr/share/ocsinventory-reports/ocsreports/libraries/PHPMailer-6.0.5/src/

In this folder, you should have these files :

 - Exception.php

 - OAuth.php

 - PHPMailer.php

 - POP3.php

 - SMTP.php

by (26.6k points)
0 votes

looked folder, and the files you are quoted are there!ocs

by (370 points)
0 votes
help Please!!!!

 PHP Fatal error:  require_once(): Failed opening required '../dbconfig.inc.php' (include_path='.:/usr/share/php') in /usr/share/ocsinventory-reports/ocsreports/tools/cron_mailer.php on line 11
by (370 points)
0 votes


in /usr/share/ocsinventory-reports/ocsreports/tools/cron_mailer.php

for the six 'require_once' lines, you can change to :


by (26.6k points)
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