Welcome to OCS Inventory NG community support, where you can ask questions and receive answers from other members of the community.

Please ask questions only in English or French.

Release 2.5 available

The official documentation can be found on http://wiki.ocsinventory-ng.org. Read it before asking your question.

A timeout delete my package

Hello, 

There is my problem :

I have about 800 xp and 7 client on whom i want to deploy a package, which is schedulled.

On 10 % its a success, on 90% it's a failure.

Here are my logs : 

OCSInventory.log :

==============================================================================

Starting OCS Inventory NG Agent on Wednesday, July 11, 2018 13:53:46.

AGENT => Running OCS Inventory NG Agent Version 2.1.1.1

AGENT => Using OCS Inventory NG FrameWork Version 2.1.1.1

AGENT => Loading plug-in(s)

AGENT => Using network connection with Communication Server

AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.1.1.1>

AGENT => Sending Prolog

AGENT => Prolog successfully sent

SUPPORT => No support detected, Registration key : N/A

AGENT => Inventory required

AGENT => Launching hardware and software checks

AGENT =>  Communication Server ask for Registry Query

AGENT => Sending Inventory

INVENTORY => No change since last inventory

AGENT => Inventory successfully sent

AGENT =>  Communication Server ask for Package Download

DOWNLOAD => Package <1529430105> added to download queue

DOWNLOAD => Download and setup tool successfully started

AGENT => Unloading communication provider

AGENT => Unloading plug-in(s)

AGENT => Execution duration: 00:00:03.

==============================================================================

Starting OCS Inventory NG Agent on Wednesday, July 11, 2018 14:53:54.

AGENT => Running OCS Inventory NG Agent Version 2.1.1.1

AGENT => Using OCS Inventory NG FrameWork Version 2.1.1.1

AGENT => Loading plug-in(s)

AGENT => Using network connection with Communication Server

AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.1.1.1>

AGENT => Sending Prolog

AGENT => Prolog successfully sent

SUPPORT => No support detected, Registration key : N/A

AGENT => Inventory required

AGENT => Launching hardware and software checks

AGENT =>  Communication Server ask for Registry Query

AGENT => Sending Inventory

INVENTORY => Inventory changed since last run

AGENT => Inventory successfully sent

AGENT =>  Communication Server ask for Package Download

ERROR *** DOWNLOAD => Package <1529430105> timed out (now:1531313637, since:5264099, Timeout:10)

DOWNLOAD => Download and setup tool successfully started

AGENT => Unloading communication provider

AGENT => Unloading plug-in(s)

AGENT => Execution duration: 00:00:03.

Download.log 

==============================================================================

Starting OCS Inventory NG Package Download and Setup Tool on Wednesday, July 11, 2018 13:53:49.

DOWNLOAD => Running OCS Inventory NG Download Version 2.1.1.1

DOWNLOAD => Using OCS Inventory NG FrameWork Version 2.1.1.1

DOWNLOAD => Using network connection with Communication Server

DOWNLOAD => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.1.1.1>

DOWNLOAD => Starting new period of 10 cycles

DOWNLOAD => Parsing directory <C:\Documents and Settings\All Users\Application Data\OCS Inventory NG\Agent\download> for packages

DOWNLOAD => Package <1529430105> verified and added to process queue

DOWNLOAD => Downloading package fragment <1529430105-1>

DOWNLOAD => Downloading package fragment <1529430105-2>

DOWNLOAD => Starting new period of 10 cycles

DOWNLOAD => Parsing directory <C:\Documents and Settings\All Users\Application Data\OCS Inventory NG\Agent\download> for packages

DOWNLOAD => Package <1529430105> verified and added to process queue

DOWNLOAD => Downloading package fragment <1529430105-3>

DOWNLOAD => Downloading package fragment <1529430105-4>

DOWNLOAD => Starting new period of 10 cycles

DOWNLOAD => Parsing directory <C:\Documents and Settings\All Users\Application Data\OCS Inventory NG\Agent\download> for packages

DOWNLOAD => Package <1529430105> verified and added to process queue

DOWNLOAD => Downloading package fragment <1529430105-5>

DOWNLOAD => Building package <1529430105>

DOWNLOAD => Package <1529430105> execution is scheduled on <2018/07/12 01:30>. Scheduling package and skipping execution

DOWNLOAD => Starting new period of 10 cycles

DOWNLOAD => Parsing directory <C:\Documents and Settings\All Users\Application Data\OCS Inventory NG\Agent\download> for packages

DOWNLOAD => No package found, exiting

DOWNLOAD => Unloading communication provider

DOWNLOAD => Execution duration: 00:10:33.

Nothing on the location : C:\Documents and Settings\All Users\Application Data\OCS Inventory NG\Agent\download (or not our package)

The timestamp in the timeout doesn't match with anything known.

So, there are my question : 

why is it in timeout ? 

How to bypass it?

How does some computer go well, and not the vast majority ?

Thanks

asked in OCS Inventory NG agent for Windows by (120 points)

Please log in or register to answer this question.

 
Powered by Question2Answer
...