ERROR *** AGENT => Failed to write Prolog Frequency <Error code 5 = Access is denied.

Question

What means these error:

==============================================================================
Starting OCS Inventory NG Agent on Thursday, July 23, 2015 17:12:01.
AGENT => Running OCS Inventory NG Agent Version 2.1.1.1
AGENT => Using OCS Inventory NG FrameWork Version 2.1.1.1
AGENT => Loading plug-in(s)
AGENT => Using network connection with Communication Server
AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.1.1.1>
AGENT => Sending Prolog
AGENT => Prolog successfully sent
SUPPORT => No support detected, Registration key : N/A
ERROR *** AGENT => Failed to write Prolog Frequency <Error code 5 = Access is denied.  >
AGENT => Inventory required
AGENT => Launching hardware and software checks
AGENT => Communication Server ask for IpDiscover

How can I fix it?

 

Answer 1

Hi,

1. With which user have you installed the agent? 
2. Otherwise you have declared a user in ocsinventory.ini and this user is not declared in Apache. Verify this. 

Regards

Frank

Comments

Hello,

I got the same error and to answer your questions :

1. With local administrator first and domain administrator with ocspackager... 

When I run the package with an account with admin rights -> no problem in logs; 

When a non-admin run it -> ERROR *** AGENT => Failed to write Prolog Frequency <Error code 5 = Access is denied.  >

2. No user is declared in ocsinventory.ini

Is this error blocking something? I tried to sync computer with OCS inventory -> OK; OCS inventory with GLPI -> OK.

It seems not blocking sync but I want to be sure it won't be a problem if I deploy it to the whole company.

Thanks in advance for your answer.