My OCS agent ins't connecting on server

Question

I installed the OCS Server on a Ubuntu 16.04 LTS. Apparently the installation was fine, but I can't connect any agent to the server.

See the agent log:

First try

Starting OCS Inventory NG Agent on Friday, January 27, 2017 10:57:07.
AGENT => Running OCS Inventory NG Agent Version 2.3.0.0
AGENT => Using OCS Inventory NG FrameWork Version 2.3.0.0
AGENT => Loading plug-in(s)
    DLL PLUGIN => Searching for Plug-in DLL(s) in folder <C:\Program Files (x86)\OCS Inventory Agent\plugins>
    DLL PLUGIN => 0 DLL Plug-in(s) successfully loaded on 0 DLL(s) found
AGENT => Using network connection with Communication Server
    COM PROVIDER => Loading Communication Provider <C:\Program Files (x86)\OCS Inventory Agent\ComHTTP.dll>
AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.3.0.0>
    AGENT => Sending getLabel request
    COM SERVER => Initializing cURL library for getFile
    COM SERVER => Using cURL without server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Disabling cURL SSL server validation support
    COM SERVER => Sending fileGet request to URL <http://192.168.11.86/deploy/label>
    COM SERVER => fileGet response received <HTTP Status Code #404>
    COM SERVER => Cleaning cURL library
    AGENT => Failed to retrieve Label <HTTP Status Code #404>
AGENT => Sending Prolog
    DID_CHECK => Read DeviceID <TGAPPSERVER-2017-01-27-08-56-15> and MACs <18:03:73:EA:FF:9E> in file <ocsinventory.dat>
    COM SERVER => Initializing cURL library for sendRequest
    COM SERVER => Using cURL without server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Disabling cURL SSL server validation support
    COM SERVER => Sending HTTP Post request to URL <http://192.168.11.86>
    COM SERVER => HTTP Post response received <HTTP Status Code #200>
    COM SERVER => Cleaning cURL library
AGENT => Prolog successfully sent
SUPPORT => No support detected, Registration key : N/A
    AGENT => Prolog Frequency set to 10 hour(s)
    AGENT => Inventory on startup option set to  
AGENT => Unloading communication provider
AGENT => Unloading plug-in(s)
AGENT => Execution duration: 00:00:00.

Second try

Starting OCS Inventory NG Agent on Friday, January 27, 2017 10:58:56.
AGENT => Running OCS Inventory NG Agent Version 2.3.0.0
AGENT => Using OCS Inventory NG FrameWork Version 2.3.0.0
AGENT => Loading plug-in(s)
    DLL PLUGIN => Searching for Plug-in DLL(s) in folder <C:\Program Files (x86)\OCS Inventory Agent\plugins>
    DLL PLUGIN => 0 DLL Plug-in(s) successfully loaded on 0 DLL(s) found
AGENT => Using network connection with Communication Server
    COM PROVIDER => Loading Communication Provider <C:\Program Files (x86)\OCS Inventory Agent\ComHTTP.dll>
AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.3.0.0>
    AGENT => Sending getLabel request
    COM SERVER => Initializing cURL library for getFile
    COM SERVER => Using cURL without server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Disabling cURL SSL server validation support
    COM SERVER => Sending fileGet request to URL <http://192.168.11.86/ocsinventory/deploy/label>
    COM SERVER => fileGet response received <HTTP Status Code #500>
    COM SERVER => Cleaning cURL library
    AGENT => Failed to retrieve Label <HTTP Status Code #500>
AGENT => Sending Prolog
    DID_CHECK => Read DeviceID <TGAPPSERVER-2017-01-27-08-56-15> and MACs <18:03:73:EA:FF:9E> in file <ocsinventory.dat>
    COM SERVER => Initializing cURL library for sendRequest
    COM SERVER => Using cURL without server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Disabling cURL SSL server validation support
    COM SERVER => Sending HTTP Post request to URL <http://192.168.11.86/ocsinventory>
    COM SERVER => HTTP Post response received <HTTP Status Code #500>
    COM SERVER => Cleaning cURL library
ERROR *** AGENT => Failed to send Prolog <HTTP Status Code #500>
AGENT => Unloading communication provider
AGENT => Unloading plug-in(s)
AGENT => Execution duration: 00:00:00.

My config file

[OCS Inventory Agent]
ComProvider=ComHTTP.dll
Debug=1
Local=
NoSoftware=0
HKCU=0
NoTAG=0
IpDisc=
[HTTP]
Server=http://192.168.11.86/ocsinventory
SSL=0
CaBundle=cacert.pem
AuthRequired=0
User=
Pwd=
ProxyType=0
Proxy=
ProxyPort=0
ProxyAuthRequired=0
ProxyUser=
ProxyPwd=
[OCS Inventory Service]
TTO_WAIT=36000
INVENTORY_ON_STARTUP=0
PROLOG_FREQ=10
OLD_PROLOG_FREQ=10

Answer 1

Hi,

Have you set correctly mysql password for ocs user in z-ocsinventory-server.conf file?

Regards

Frank

Answer 2

Do you check the error.log file from apache. Perhaps your problem is related to this post http://ask.ocsinventory-ng.org/5839/many-agent-installs-work-some-give-500-error-on-server

regards

Answer 3

Hello,

If you are using OCS Server 2.2 or above, the server should be in https. Check if it is the case. If yes then modify your agent configuration because it is pointing to an http server