Temviewer plugin does not work

Question

Hello,

I tried to use the teamviewer plugin. So, I downloaded the zip, unzipped it and installed it via the OCS gui. This all went fine without any error. I also added the agent plugin to the agent. An created xml via /local parameter shows that the teamviewer information is transferred. But I can't see anything at the gui.

Did I miss something? What about the Map.pm and the teamviewer.conf from the APCAHE folder? Are they copied automatically at the installation?

Regards

Daniel

Answer 1

Ok...Map.pm and Teamviewer.conf are not installed automaticlly, they have to be copied by hand.

Did this also, but still no data visible at the management gui.

Answer 2

Ok, the data is NOT written into the database. The table "teamviewer" has no data.

Any hints?

Regards

Daniel

Answer 3

hi,

Version of server ? If it was v2.6,  have you take special rework plugins ? if yes, plugings correctly installed on server, with the new method ? any errors in agent  and apache log's ?

With my v2.6, TV plugins work's well [(except if computer have  the teamviewer "Quick Support version" )] without copy any files manualy.

Regards

Answer 4

Hello,

sorry for the missing infos, server is 2.6, running on openSuSE Tumbleweed.

I've got my plugins from here: https://plugins.ocsinventory-ng.org/

Zip-files unziped and placed at /usr/share/ocsinventory-reports/ocsreports/extensions and installed via the "extensions" menu at the gui (described here: https://wiki.ocsinventory-ng.org/10.Plugin-engine/Using-plugins-installer/#using-extension-engine)

No errors in apache or agent log.

Regards

Daniel

Answer 5

Ok, deleted the teamviewer extension via the ocsadmin-gui.

Deleted all files on /usr/share/ocsinventory-reports/ocsreports/extensions, copied the extension again to that directory and tried to install it.

Then, I get an error in the apache error log:

[Tue Jul 16 09:17:04.521588 2019] [php7:error] [pid 9261] [client 10.3.1.2:59696] PHP Fatal error:  Uncaught Error: Call to undefined function extension_install_teamviewer() in /usr/share/ocsinventory-reports/ocsreports/require/extensions/ExtensionManager.php:167\nStack trace:\n#0 /usr/share/ocsinventory-reports/ocsreports/plugins/main_sections/ms_extensionmanager/ms_extensionmanager.php(79): ExtensionManager->installExtension('teamviewer')\n#1 /usr/share/ocsinventory-reports/ocsreports/require/header.php(444): require('/usr/share/ocsi...')\n#2 /usr/share/ocsinventory-reports/ocsreports/index.php(44): require('/usr/share/ocsi...')\n#3 {main}\n  thrown in /usr/share/ocsinventory-reports/ocsreports/require/extensions/ExtensionManager.php on line 167, referer: http://brain/ocsreports/index.php?function=extensionmanager

Any ideas?

Regards

Daniel

Answer 6

Still no success :( Any help is appreciated

Answer 7

Daniel26, if you read the article you mentioned above carefully, you see THREE obligatory steps:

1.     Installation of the extension package on the Administration server's filesystem;
2.     Activation of the extension via the Administration console;
3.     Installation of the extension for the Communication server.

But you did only TWO of them.

You should try the last step.

Just cd to /usr/share/ocsinventory-reports/ocsreports/tools, run

sudo python3 install_plugin.py

and follow the dialog tips.

Answer 8

That only copies the Map.pm and the Teamviewer.conf in place (which I did by hand).

Meanwhile I tried a lot and the plugin is installed. But I only get "processing" where the teamviewer data should be displayed.