Not working after update.

Question

After I updated from 2.5 to latest version(tried both normal and nightly) I am getting a HTTP ERROR 500 message when trying to access my OCS page.

Error in error_log:

[Tue Jul 28 16:11:43.337936 2020] [suexec:notice] [pid 1494] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)

ocsinventory-server: Bad setting. `IPDISCOVER_LINK_TAG_NETWORK` is not set. Default: `0`

[Tue Jul 28 16:11:43.567538 2020] [lbmethod_heartbeat:notice] [pid 1494] AH02282: No slotmem from mod_heartmonitor

[Tue Jul 28 16:11:43.600248 2020] [mpm_prefork:notice] [pid 1494] AH00163: Apache/2.4.6 (CentOS) PHP/7.3.20 mod_perl/2.0.11 Perl/v5.16.3 configured -- resuming normal operations

[Tue Jul 28 16:11:43.600286 2020] [core:notice] [pid 1494] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'

[Tue Jul 28 16:12:07.635760 2020] [php7:warn] [pid 1499] [client 10.240.240.13:52981] PHP Warning:  require(require/fichierConf.class.php): failed to open stream: Permission denied in /usr/share/ocsinventory-reports/ocsreports/index.php on line 29

[Tue Jul 28 16:12:07.635816 2020] [php7:error] [pid 1499] [client 10.240.240.13:52981] PHP Fatal error:  require(): Failed opening required 'require/fichierConf.class.php' (include_path='.:/usr/share/pear:/usr/share/php') in /usr/share/ocsinventory-reports/ocsreports/index.php on line 29

[Tue Jul 28 16:12:09.132588 2020] [php7:warn] [pid 1495] [client 10.240.240.13:52980] PHP Warning:  require(require/fichierConf.class.php): failed to open stream: Permission denied in /usr/share/ocsinventory-reports/ocsreports/index.php on line 29

[Tue Jul 28 16:12:09.132647 2020] [php7:error] [pid 1495] [client 10.240.240.13:52980] PHP Fatal error:  require(): Failed opening required 'require/fichierConf.class.php' (include_path='.:/usr/share/pear:/usr/share/php') in /usr/share/ocsinventory-reports/ocsreports/index.php on line 29

[Tue Jul 28 16:12:09.826331 2020] [php7:warn] [pid 1496] [client 10.240.240.13:52982] PHP Warning:  require(require/fichierConf.class.php): failed to open stream: Permission denied in /usr/share/ocsinventory-reports/ocsreports/index.php on line 29

[Tue Jul 28 16:12:09.826392 2020] [php7:error] [pid 1496] [client 10.240.240.13:52982] PHP Fatal error:  require(): Failed opening required 'require/fichierConf.class.php' (include_path='.:/usr/share/pear:/usr/share/php') in /usr/share/ocsinventory-reports/ocsreports/index.php on line 29

What I did to update?

1. Unpacked .tar.gz, sh setup.sh
2. Recovered config files from backup using:
   cp ocsinventory-reports.conf z-ocsinventory-server.conf zz-ocsinventory-restapi.conf /etc/httpd/conf.d && cp dbconfig.inc.php /usr/share/ocsinventory-reports/ocsreports/
3. Restarted httpd

Specs:
CentOS 3.10.0-1127.13.1.el7.x86_64 #1 SMP Tue Jun 23 15:46:38 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
Fully updated

I tried everything, even reinstalling the update multiple times, any insight?

Thank you.

Answer 1

Hi,

Fix permission problem on /usr/share/ocsinventory-reports/ocsreports/ directory and subdirectories. Then retry.

Regards

Frank

Answer 2

Did chmod 777 on all folders and subfolders and didn't worked.

Error log:

[Wed Jul 29 10:09:05.287536 2020] [php7:warn] [pid 2403] [client 10.240.240.4:50574] PHP Warning:  require_once(require/menu/include.php): failed to open stream: Permission denied in /usr/share/ocsinventory-reports/ocsreports/index.php on line 32

[Wed Jul 29 10:09:05.287575 2020] [php7:error] [pid 2403] [client 10.240.240.4:50574] PHP Fatal error:  require_once(): Failed opening required 'require/menu/include.php' (include_path='.:/usr/share/pear:/usr/share/php') in /usr/share/ocsinventory-reports/ocsreports/index.php on line 32

[Wed Jul 29 10:09:22.570383 2020] [mpm_prefork:notice] [pid 2401] AH00170: caught SIGWINCH, shutting down gracefully

[Wed Jul 29 10:22:52.719122 2020] [suexec:notice] [pid 13725] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)

ocsinventory-server: Bad setting. `IPDISCOVER_LINK_TAG_NETWORK` is not set. Default: `0`

[Wed Jul 29 10:22:52.941298 2020] [lbmethod_heartbeat:notice] [pid 13725] AH02282: No slotmem from mod_heartmonitor

[Wed Jul 29 10:22:52.974481 2020] [mpm_prefork:notice] [pid 13725] AH00163: Apache/2.4.6 (CentOS) PHP/7.3.20 mod_perl/2.0.11 Perl/v5.16.3 configured -- resuming normal operations

[Wed Jul 29 10:22:52.974506 2020] [core:notice] [pid 13725] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'

[Wed Jul 29 10:22:57.798297 2020] [php7:warn] [pid 13730] [client 10.240.240.4:50773] PHP Warning:  require(install.php): failed to open stream: No such file or directory in /usr/share/ocsinventory-reports/ocsreports/require/header.php on line 92

[Wed Jul 29 10:22:57.798347 2020] [php7:error] [pid 13730] [client 10.240.240.4:50773] PHP Fatal error:  require(): Failed opening required 'install.php' (include_path='.:/usr/share/pear:/usr/share/php') in /usr/share/ocsinventory-report

Answer 3

Managed to get it working after leaving install.php file.

However now my assets are not showing, even after SQL DB restore.

Does it take some time to populate?

Thanks.

Answer 4

not recommended , but try to disable SE Linux

sudo setenforce 0
https://linuxize.com/post/how-to-disable-selinux-on-centos-7/
Then restart apache 
https://phoenixnap.com/kb/how-to-restart-apache-centos-linux

Answer 5

@sokatra

SELinux is already disabled

Answer 6

errors in ocsinventory-agent.log ?

Answer 7

@frankb

Log:

DID_CHECK => Read DeviceID <DESKTOP-D7BRPNF-2020-07-29-12-33-18> and MACs <88:D7:F6:3F:98:1602:00:4C:4F:4F:50> in file <ocsinventory.dat>

COM SERVER => Initializing cURL library for sendRequest

COM SERVER => Using cURL without server authentication

COM SERVER => Disabling cURL proxy support

COM SERVER => Disabling cURL SSL server validation support

COM SERVER => Sending HTTP Post request to URL <http://DELETED_BY_MODERATOR/ocsinventory>

COM SERVER => HTTP Post response received <HTTP Status Code #500>

COM SERVER => Cleaning cURL library

ERROR *** AGENT => Failed to send Prolog <HTTP Status Code #500>

AGENT => Unloading communication provider

AGENT => Unloading plug-in(s)

AGENT => Execution duration: 00:00:01.

Answer 8

I have changed the mysql user (ocs) to a new password and changed in the config file.

Now this is the error presenting in error_log:

 cat error_log

[Wed Jul 29 13:59:23.890362 2020] [suexec:notice] [pid 3815] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)

ocsinventory-server: Bad setting. `IPDISCOVER_LINK_TAG_NETWORK` is not set. Default: `0`

[Wed Jul 29 13:59:24.117065 2020] [lbmethod_heartbeat:notice] [pid 3815] AH02282: No slotmem from mod_heartmonitor

[Wed Jul 29 13:59:24.150126 2020] [mpm_prefork:notice] [pid 3815] AH00163: Apache/2.4.6 (CentOS) PHP/7.3.20 mod_perl/2.0.11 Perl/v5.16.3 configured -- resuming normal operations

[Wed Jul 29 13:59:24.150152 2020] [core:notice] [pid 3815] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'

Answer 9

Managed to get it working.

How?

1. Rolled back to 2.7 stable(I was testing with nightly)
2. Changed all MySQL password 
3. Changed all config files
4. Setuped dbconfig settings in the install.php(not restoring the backuped file)

Answer 10

Hey everyone,

I've been facing the same issue after updating from version 2.5 to the latest one, where I started getting the "HTTP ERROR 500" when trying to access my OCS page. After checking the logs, I found the following errors:

PHP Warning: require(require/fichierConf.class.php): failed to open stream: Permission denied in /usr/share/ocsinventory-reports/ocsreports/index.php on line 29
PHP Fatal error: require(): Failed opening required 'require/fichierConf.class.php' (include_path='.:/usr/share/pear:/usr/share/php') in /usr/share/ocsinventory-reports/ocsreports/index.php on line 29

I tried a few things to resolve this, including unpacking the .tar.gz and recovering config files, but the issue persisted. Here's what finally worked for me:

1. Fix Permissions
   The error message seemed related to file permissions. I checked and corrected the permissions for the ocsreports directory:

   chown -R apache:apache /usr/share/ocsinventory-reports/ocsreports/
   chmod -R 755 /usr/share/ocsinventory-reports/ocsreports/
   

2. Check SELinux
   I realized that SELinux could be blocking access to these files. If you're using SELinux on CentOS, try setting it to permissive mode temporarily to see if it resolves the issue:

   setenforce 0
   

   If this works, you might need to adjust the file contexts using:

   restorecon -Rv /usr/share/ocsinventory-reports/
   

   For a detailed guide on disabling SELinux on CentOS, you can check the Disable SELinux on CentOS.

3. Double-check PHP Include Path
   Make sure that the PHP include path is correct and that there are no issues with php.ini settings for file inclusion.

4. Look into Error Logs
   If none of the above work, it helps to keep checking Apache and PHP logs for any other errors. Sometimes, the configuration files or missing dependencies can cause issues that aren’t immediately obvious.

I found some good resources, including the Vultr documentation Guide on server setup and troubleshooting, which helped guide me through some configuration steps. It might be useful to check them out if you're running into similar issues.

Hope this helps someone facing the same problem! Let me know if you have any other suggestions or if someone has run into a similar issue.