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<HTTP Status Code #500> after update to 2.9.2

Hi,

I updated the OCS server to the latest version (2.9.2) from previous version 2.4.
I also updated the client and everything seems to work but I get a HTTP 500 error when the client wants to connect:

Starting OCS Inventory Agent on Thursday, June 02, 2022 12:28:48.
AGENT => Running OCS Inventory Agent Version 2.9.2.0
AGENT => Using OCS Inventory FrameWork Version 2.9.2.0
AGENT => Loading plug-in(s)
AGENT => Using network connection with Communication Server
AGENT => Using Communication Provider <OCS Inventory cURL Communication Provider> Version <2.9.2.0>
AGENT => Sending Prolog
AGENT => Prolog successfully sent
AGENT => Inventory required
AGENT => Launching hardware and software checks
AGENT => Sending Inventory
INVENTORY => Inventory changed since last run
ERROR *** AGENT => Failed to send Inventory <HTTP Status Code #500>
AGENT =>  Communication Server asked for Package Download
DOWNLOAD => Download and setup tool successfully started
AGENT => Unloading communication provider
AGENT => Unloading plug-in(s)
AGENT => Execution duration: 00:00:09.

I understand that this error should normally be a wrong password but I checked
dbconfig details and the z-ocsinventory-server.conf and also the zz-ocsinventory-restapi.conf and all the credentials and passwords are fine.

So I have no idea why I get this error.
I can login in ocsreports and that seems to work fine.

Any idea? Thanks.
in OCS Inventory NG server for Unix by (680 points)

18 Answers

0 votes
Hi,

Please post content of apache error log file.

Regards
by (87.2k points) 1 flag
0 votes

I would like to post the apache error log but I get the following message:

Your post contains too many links to external sites.

by (680 points)
0 votes
[Thu Jun 02 12:52:14.289503 2022] [mpm_prefork:notice] [pid 2575] AH00170: caught SIGWINCH, shutting down gracefully

[Thu Jun 02 12:52:15.580734 2022] [suexec:notice] [pid 6512] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)

Scalar value @args[$i] better written as $args[$i] at /usr/local/share/perl5/Apache/Ocsinventory/Interface/AssetCategory.pm line 54.

AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using localhost.localdomain. Set the 'ServerName' directive globally to suppress this message

[Thu Jun 02 12:52:15.814684 2022] [lbmethod_heartbeat:notice] [pid 6512] AH02282: No slotmem from mod_heartmonitor

PHP Warning:  PHP Startup: Unable to load dynamic library 'propro.so' (tried: /usr/lib64/php/modules/propro.so (/usr/lib64/php/modules/propro.so: cannot open shared object file: No such file or directory), /usr/lib64/php/modules/propro.so.so (/usr/lib64/php/modules/propro.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0

PHP Warning:  Module "gmp" is already loaded in Unknown on line 0

PHP Warning:  Module "sodium" is already loaded in Unknown on line 0

PHP Warning:  Module "raphf" is already loaded in Unknown on line 0

PHP Warning:  Module "http" is already loaded in Unknown on line 0

[Thu Jun 02 12:52:15.852208 2022] [mpm_prefork:notice] [pid 6512] AH00163: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/8.0.19 mod_perl/2.0.11 Perl/v5.16.3 configured -- resuming normal operations

[Thu Jun 02 12:52:15.852233 2022] [core:notice] [pid 6512] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'
by (680 points)
0 votes
I downgraded php 8 to 7.4.

In the ocsinventory.log on the client I have this:

Starting OCS Inventory Agent on Friday, June 03, 2022 10:55:52.

AGENT => Running OCS Inventory Agent Version 2.9.2.0

AGENT => Using OCS Inventory FrameWork Version 2.9.2.0

AGENT => Loading plug-in(s)

AGENT => Using network connection with Communication Server

AGENT => Using Communication Provider <OCS Inventory cURL Communication Provider> Version <2.9.2.0>

AGENT => Sending Prolog

AGENT => Prolog successfully sent

AGENT => Inventory required

AGENT => Launching hardware and software checks

AGENT => Sending Inventory

INVENTORY => Inventory changed since last run

ERROR *** AGENT => Failed to send Inventory <HTTP Status Code #500>

AGENT =>  Communication Server asked for Package Download

DOWNLOAD => Download and setup tool successfully started

AGENT => Unloading communication provider

AGENT => Unloading plug-in(s)

AGENT => Execution duration: 00:00:20.

So still the 500 error.

The apache error log shows this:

[Fri Jun 03 10:55:45.821525 2022] [suexec:notice] [pid 4309] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)

Scalar value @args[$i] better written as $args[$i] at /usr/local/share/perl5/Apache/Ocsinventory/Interface/AssetCategory.pm line 54.

AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using localhost.localdomain. Set the 'ServerName' directive globally to suppress this message

[Fri Jun 03 10:55:46.056060 2022] [lbmethod_heartbeat:notice] [pid 4309] AH02282: No slotmem from mod_heartmonitor

[Fri Jun 03 10:55:46.083130 2022] [mpm_prefork:notice] [pid 4309] AH00163: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/7.4.29 mod_perl/2.0.11 Perl/v5.16.3 configured -- resuming normal operations

[Fri Jun 03 10:55:46.083160 2022] [core:notice] [pid 4309] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'

I don't understand why it is still not working.
Can anybody help with this? Is there not a ocsinventory logfile on the server to check errors and communication problems?
thanks.
by (680 points)
0 votes
set OCS_OPT_DBI_PRINT_ERROR 1 in z-ocsinventory-server.conf file and restart apache. Launch an inventory and look in apache error log file for errors.
by (87.2k points)
0 votes
I get these errors:

DBI connect('database=ocsweb;host=localhost;port=3306','ocs',...) failed: Access denied for user 'ocs'@'localhost' (using password: YES) at /usr/local/share/perl5/Apache/Ocsinventory/Server/System.pm line 187.

This is not clear because I configured it like it was in the documentation.
Seems a problem with the credentials.
Any quick solution?

Thanks.
by (680 points)
0 votes
I removed the database user and created a new one.

Then I relaunch the inventory on the client.
In apache error_log I get:

[Fri Jun 03 11:43:04.871604 2022] [core:notice] [pid 7330] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'

DBD::mysql::db do failed: Table 'ocsweb.softwares_name_cache' doesn't exist at /usr/local/share/perl5/Apache/Ocsinventory/Server/Inventory/Cache.pm line 77.

DBD::mysql::db do failed: Table 'ocsweb.softwares_name_cache' doesn't exist at /usr/local/share/perl5/Apache/Ocsinventory/Server/Inventory/Cache.pm line 78.

DBD::mysql::db do failed: Table 'ocsweb.softwares' doesn't exist at /usr/local/share/perl5/Apache/Ocsinventory/Server/Inventory/Update.pm line 96.

DBD::mysql::st execute failed: Column 'ID' in field list is ambiguous at /usr/local/share/perl5/Apache/Ocsinventory/Server/Capacities/Download.pm line 268.

DBD::mysql::st fetchrow_hashref failed: fetch() without execute() at /usr/local/share/perl5/Apache/Ocsinventory/Server/Capacities/Download.pm line 270.

DBD::mysql::db do failed: Table 'ocsweb.softwares_name_cache' doesn't exist at /usr/local/share/perl5/Apache/Ocsinventory/Server/Inventory/Cache.pm line 77.

DBD::mysql::db do failed: Table 'ocsweb.softwares_name_cache' doesn't exist at /usr/local/share/perl5/Apache/Ocsinventory/Server/Inventory/Cache.pm line 78.

DBD::mysql::db do failed: Table 'ocsweb.softwares' doesn't exist at /usr/local/share/perl5/Apache/Ocsinventory/Server/Inventory/Update.pm line 96.

The client still gives
ERROR *** AGENT => Failed to send Inventory <HTTP Status Code #500>
by (680 points)
0 votes

I still have this error:

ERROR *** AGENT => Failed to send Inventory <HTTP Status Code #500>

Apache error log:
 

DBD::mysql::db do failed: Table 'ocsweb.softwares_name_cache' doesn't exist at /usr/local/share/perl5/Apache/Ocsinventory/Server/Inventory/Cache.pm line 77.
DBD::mysql::db do failed: Table 'ocsweb.softwares_name_cache' doesn't exist at /usr/local/share/perl5/Apache/Ocsinventory/Server/Inventory/Cache.pm line 78.
DBD::mysql::db do failed: Table 'ocsweb.softwares' doesn't exist at /usr/local/share/perl5/Apache/Ocsinventory/Server/Inventory/Update.pm line 96.
DBD::mysql::db do failed: Table 'ocsweb.softwares_name_cache' doesn't exist at /usr/local/share/perl5/Apache/Ocsinventory/Server/Inventory/Cache.pm line 77.
DBD::mysql::db do failed: Table 'ocsweb.softwares_name_cache' doesn't exist at /usr/local/share/perl5/Apache/Ocsinventory/Server/Inventory/Cache.pm line 78.
DBD::mysql::db do failed: Table 'ocsweb.softwares' doesn't exist at /usr/local/share/perl5/Apache/Ocsinventory/Server/Inventory/Update.pm line 96.
DBD::mysql::st execute failed: Column 'ID' in field list is ambiguous at /usr/local/share/perl5/Apache/Ocsinventory/Server/Capacities/Download.pm line 268.
DBD::mysql::st fetchrow_hashref failed: fetch() without execute() at /usr/local/share/perl5/Apache/Ocsinventory/Server/Capacities/Download.pm line 270.

What can I do?

by (680 points)
edited by
0 votes
The support regarding to problem solving is absolutely stunning! Great support!
by (680 points)
0 votes
Table software_name_cache is missing. Run this command in mysql :

CREATE TABLE `softwares_name_cache` (
  `ID` int NOT NULL AUTO_INCREMENT,
  `NAME` varchar(255) DEFAULT NULL,
  PRIMARY KEY (`ID`),
  UNIQUE KEY `NAME` (`NAME`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8;
by (87.2k points)
 
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