Hello team,
I am experiencing an issue with two OCS NG agents installed on two ubuntu systems. Both agents are reporting to the OCS NG server, and I have created asset categories for these agents. However, both agents are appearing in the same asset category that I created. (Not only two devices I am observing this issue in frequently on several devices under same asset category)
**Problem 1: **When I try to send data to iTop via iTop extensions, only one device is showing up in iTop. The other device is not appearing in iTop at all.
**Problem 2: I uninstalled the agent that was reporting to iTop from the host level and from the OCS NG server. Despite this, the status of the device in iTop is still "production" status not moving to "obsolete."
Questions:
How can I ensure that both devices appear in iTop?
Is it possible to delete or change device status to the "obsolete" status which is deleted or uninstalled device?
Additional Attempt:
Edited the deletion rules to delete the device from iTop.
Changed the Full Load Interval in the deletion rule from the default to 30 minutes.
After changing the rule, If I start running the cron again, the deletion policy resets to its default settings.
Environment:
OCS NG server version: 2.11.1
OCS NG agent version: 2.10.0
iTop version: 3.1.1
iTop extensions in use: Data Collector for OCS Inventory NG(Version: 2.0.0) & Data model for OCS Inventory(Version: 2.0.0)
Thank you once again for your assistance. I look forward to your further insights on this matter.
