Prevent OcsService.exe file from disappearing

Question

Hi,

on a growing number of our machines, the agent stops sending the inventory to the server because at some point the OCS Service can't be launched anymore after the file OCSService.exe disappears for some mysterious reason.

The installation is fine at this point because I can just copy the missing file back and it can be restarted again.

For more context, we're running the v2.10.1 agent and the v2.12.1 server and the issue happens to machines that are not always on our LAN (WFH laptops, etc.) and hence often they will not be able to contact the OCS server.

So is there a way to prevent the OCSService from disappearing in this context?
And what's a best practice to do the inventory of remote machines with OCS?

Thanks

Answer 1

hy, this is not normal. I think this only happens if a antivirus solution knocks out ocs-inventory or some users with adminrights just uninstall the agent. You should make a antivirus exclusion for ocs-onventory.

Kind regards