The agent does not communicate with the server

Question

==============================================================================
Starting OCS Inventory NG Agent on Thursday, September 15, 2016 18:40:13.
AGENT => Running OCS Inventory NG Agent Version 2.2.0.0
AGENT => Using OCS Inventory NG FrameWork Version 2.2.0.0
AGENT => Loading plug-in(s)
    DLL PLUGIN => Searching for Plug-in DLL(s) in folder <C:\Program Files (x86)\OCS Inventory Agent\plugins>
    DLL PLUGIN => 0 DLL Plug-in(s) successfully loaded on 0 DLL(s) found
AGENT => Using network connection with Communication Server
    COM PROVIDER => Loading Communication Provider <C:\Program Files (x86)\OCS Inventory Agent\ComHTTP.dll>
AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.1.1.3>
    AGENT => Sending getLabel request
    COM SERVER => Initializing cURL library for getFile
    COM SERVER => Using cURL with server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Enabling cURL SSL server validation support using CA Bundle <C:\ProgramData\OCS Inventory NG\Agent\cacert.pem>
    COM SERVER => Sending fileGet request to URL <http://192.168.1.15/ocsreports/deploy/label>
    COM SERVER => fileGet response received <HTTP Status Code #404>
    COM SERVER => Cleaning cURL library
    AGENT => Failed to retrieve Label <HTTP Status Code #404>
AGENT => Sending Prolog
    DID_CHECK => Read DeviceID <PC360-2016-07-20-18-14-34> and MACs <1C:6F:65:D6:E6:2100:50:56:C0:00:0800:50:56:C0:00:010A:00:27:00:00:09> in file <ocsinventory.dat>
    COM SERVER => Initializing cURL library for sendRequest
    COM SERVER => Using cURL with server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Enabling cURL SSL server validation support using CA Bundle <C:\ProgramData\OCS Inventory NG\Agent\cacert.pem>
    COM SERVER => Sending HTTP Post request to URL <http://192.168.1.15/ocsreports>
    COM SERVER => HTTP Post response received <HTTP Status Code #200>
    COM SERVER => Cleaning cURL library
AGENT => Prolog successfully sent
SUPPORT => No support detected, Registration key : N/A
    AGENT => Prolog Frequency set to 10 hour(s)
AGENT => Unloading communication provider
AGENT => Unloading plug-in(s)
AGENT => Execution duration: 00:00:00.

==============================================================================
Starting OCS Inventory NG Agent on Thursday, September 15, 2016 18:40:32.
AGENT => Running OCS Inventory NG Agent Version 2.2.0.0
AGENT => Using OCS Inventory NG FrameWork Version 2.2.0.0
AGENT => Loading plug-in(s)
    DLL PLUGIN => Searching for Plug-in DLL(s) in folder <C:\Program Files (x86)\OCS Inventory Agent\plugins>
    DLL PLUGIN => 0 DLL Plug-in(s) successfully loaded on 0 DLL(s) found
AGENT => Using network connection with Communication Server
    COM PROVIDER => Loading Communication Provider <C:\Program Files (x86)\OCS Inventory Agent\ComHTTP.dll>
AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.1.1.3>
    AGENT => Sending getLabel request
    COM SERVER => Initializing cURL library for getFile
    COM SERVER => Using cURL with server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Enabling cURL SSL server validation support using CA Bundle <C:\ProgramData\OCS Inventory NG\Agent\cacert.pem>
    COM SERVER => Sending fileGet request to URL <http://192.168.1.15/ocsreports/deploy/label>
    COM SERVER => fileGet response received <HTTP Status Code #404>
    COM SERVER => Cleaning cURL library
    AGENT => Failed to retrieve Label <HTTP Status Code #404>
AGENT => Sending Prolog
    DID_CHECK => Read DeviceID <PC360-2016-07-20-18-14-34> and MACs <1C:6F:65:D6:E6:2100:50:56:C0:00:0800:50:56:C0:00:010A:00:27:00:00:09> in file <ocsinventory.dat>
    COM SERVER => Initializing cURL library for sendRequest
    COM SERVER => Using cURL with server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Enabling cURL SSL server validation support using CA Bundle <C:\ProgramData\OCS Inventory NG\Agent\cacert.pem>
    COM SERVER => Sending HTTP Post request to URL <http://192.168.1.15/ocsreports>
    COM SERVER => HTTP Post response received <HTTP Status Code #200>
    COM SERVER => Cleaning cURL library
AGENT => Prolog successfully sent
SUPPORT => No support detected, Registration key : N/A
    AGENT => Prolog Frequency set to 10 hour(s)
AGENT => Unloading communication provider
AGENT => Unloading plug-in(s)
AGENT => Execution duration: 00:00:00.

Answer 1

Hi,

http://192.168.1.15/ocsreports is not the correct url to send inventories. Use http://192.168.1.15/ocsinventory. 

If you get error 404, many possibilities:

• perl module is not activated on the ocs server => verify module is installed and enable it
• you have a activated firewall on the ocs server. Disable it and retry inventories

Regards

Frank

Comments

I have done the checks on the server and everything seems to be correct.
The firewall is disabled, perl modules are installed and active and I changed the URL path.
The result is the same.

==============================================================================
Starting OCS Inventory NG Agent on Monday, September 19, 2016 18:55:59.
AGENT => Running OCS Inventory NG Agent Version 2.2.0.0
AGENT => Using OCS Inventory NG FrameWork Version 2.2.0.0
AGENT => Loading plug-in(s)
    DLL PLUGIN => Searching for Plug-in DLL(s) in folder <C:\Program Files (x86)\OCS Inventory Agent\plugins>
    DLL PLUGIN => 0 DLL Plug-in(s) successfully loaded on 0 DLL(s) found
AGENT => Using network connection with Communication Server
    COM PROVIDER => Loading Communication Provider <C:\Program Files (x86)\OCS Inventory Agent\ComHTTP.dll>
AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.1.1.3>
    AGENT => Sending getLabel request
    COM SERVER => Initializing cURL library for getFile
    COM SERVER => Using cURL with server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Enabling cURL SSL server validation support using CA Bundle <C:\ProgramData\OCS Inventory NG\Agent\cacert.pem>
    COM SERVER => Sending fileGet request to URL <http://192.168.1.15/ocsinventory/deploy/label>
    COM SERVER => fileGet response received <HTTP Status Code #404>
    COM SERVER => Cleaning cURL library
    AGENT => Failed to retrieve Label <HTTP Status Code #404>
AGENT => Sending Prolog
    DID_CHECK => Read DeviceID <PC360-2016-07-20-18-14-34> and MACs <1C:6F:65:D6:E6:2100:50:56:C0:00:0800:50:56:C0:00:010A:00:27:00:00:0B> in file <ocsinventory.dat>
    COM SERVER => Initializing cURL library for sendRequest
    COM SERVER => Using cURL with server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Enabling cURL SSL server validation support using CA Bundle <C:\ProgramData\OCS Inventory NG\Agent\cacert.pem>
    COM SERVER => Sending HTTP Post request to URL <http://192.168.1.15/ocsinventory>
    COM SERVER => HTTP Post response received <HTTP Status Code #404>
    COM SERVER => Cleaning cURL library
ERROR *** AGENT => Failed to send Prolog <HTTP Status Code #404>
AGENT => Unloading communication provider
AGENT => Unloading plug-in(s)
AGENT => Execution duration: 00:00:00.

Answer 2

Hi,

On which OS have you installed OCS server? I suppose you restarted apache when you finished the installation of OCS server. What error do you have when you go to the url http://192.168.1.15/ocsinventory with a browser?

Regards

Frank

Answer 3

hi,

Try to access http://yourocsIP/ocsinventory . If the result show 400 bad request => your mod perl are configured ok.

Then move these files:

#mv /etc/apache2/conf-available/ocsinventory-reports.conf /etc/apache2/sites-enabled/

#mv /etc/apache2/conf-available/z-ocsinventory-server.conf /etc/apache2/sites-enabled/

Restart apache2 service

# /etc/init.d/apache2 restart

Hope it help!