Windows Agent data not inventoried - Logs OK [closed]

Question

Hi!

I've installed OCS server on Ubuntu. Web Interface is running fine, no entries in apache error.log. I have one agent installed on windows. When I trigger the agent to send the data to the server, this is what I get in apaches access.log:

10.110.100.177 - - [22/Feb/2017:15:14:21 +0100] "GET /ocsinventory/deploy/label HTTP/1.1" 400 484 "-" "OCS-NG_WINDOWS_AGENT_v2.3.0.0"
10.110.100.177 - - [22/Feb/2017:15:14:22 +0100] "POST /ocsinventory HTTP/1.1" 301 531 "-" "OCS-NG_WINDOWS_AGENT_v2.3.0.0"
10.110.100.177 - - [22/Feb/2017:15:14:22 +0100] "GET /ocsinventory/ HTTP/1.1" 400 484 "-" "OCS-NG_WINDOWS_AGENT_v2.3.0.0"

An here is the ocsinventory.log from the windows machine:

==============================================================================
Starting OCS Inventory NG Agent on Wednesday, February 22, 2017 15:20:03.
AGENT => Running OCS Inventory NG Agent Version 2.3.0.0
AGENT => Using OCS Inventory NG FrameWork Version 2.3.0.0
AGENT => Loading plug-in(s)
    DLL PLUGIN => Searching for Plug-in DLL(s) in folder <C:\Program Files (x86)\OCS Inventory Agent\plugins>
    DLL PLUGIN => 0 DLL Plug-in(s) successfully loaded on 0 DLL(s) found
AGENT => Using network connection with Communication Server
    COM PROVIDER => Loading Communication Provider <C:\Program Files (x86)\OCS Inventory Agent\ComHTTP.dll>
AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.3.0.0>
    AGENT => Sending getLabel request
    COM SERVER => Initializing cURL library for getFile
    COM SERVER => Using cURL with server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Disabling cURL SSL server validation support
    COM SERVER => Sending fileGet request to URL <http://[IP]/ocsinventory/deploy/label>
    COM SERVER => fileGet response received <HTTP Status Code #400>
    COM SERVER => Cleaning cURL library
    AGENT => Failed to retrieve Label <HTTP Status Code #400>
AGENT => Sending Prolog
    DID_CHECK => Read DeviceID <COMPUTERNAME-2017-02-16-12-52-22> and MACs <[MAC]> in file <ocsinventory.dat>
    COM SERVER => Initializing cURL library for sendRequest
    COM SERVER => Using cURL with server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Disabling cURL SSL server validation support
    COM SERVER => Sending HTTP Post request to URL <http://[IP]/ocsinventory>
    COM SERVER => HTTP Post response received <HTTP Status Code #400>
    COM SERVER => Cleaning cURL library
================= TRACE START ===============

================= TRACE STOP ===============
ERROR *** AGENT => Failed to send Prolog <HTTP Status Code #400>
AGENT => Unloading communication provider
AGENT => Unloading plug-in(s)
AGENT => Execution duration: 00:00:00.

Both server and agent are Version 2.3. I do not see any data within OCS web interface...

Any help would be appreciated.

Thanks!

Answer 1

I didn't notice in this post :

IP - - [23/Feb/2017:13:31:17 +0100] "GET /ocsinventory/deploy/label HTTP/1.1" 400 484 "-" "OCS-NG_WINDOWS_AGENT_v2.3.0.0"
IP - - [23/Feb/2017:13:31:18 +0100] "POST /ocsinventory HTTP/1.1" 301 531 "-" "OCS-NG_WINDOWS_AGENT_v2.3.0.0"
IP - - [23/Feb/2017:13:31:18 +0100] "GET /ocsinventory/ HTTP/1.1" 400 484 "-" "OCS-NG_WINDOWS_AGENT_v2.3.0.0"

• 301: This error means that you already have a directory named "/ocsinventory" in your apache server, and this name conflicts with apache <location> directive of apache_config file. You must change name of "/ocsinventory" directory.

Did you modify apache configuration by adding /ocsinventory somewhere ? Or something similar ?

Answer 2

Hello ! 

HTTP Error 400 means it didn't find your server  :

http://yourip/ocsinventory

Check if your server is in https, if yes, put https instead of http

Answer 3

@vincent_n: No, Server is not running in https. Cannot access the webinterface via https and when I change the agents .ini to https, the entries in apache's access.log disappear.

Answer 4

Can you give me logs of OCS activity please ? /var/log/ocsinventory-server/activity.log (for me, maybe not like you)

+ apache logs of error, should be in the same fold than access ones

+ locate Ocsinventory.pm 

What is written in "$Apache::Ocsinventory::VERSION" ?

Answer 5

@vincent_n:

Hi!

I cannit find the activity.log. In fact, the directory /var/log/ocsinventory-server/ is empty.

Here is the apache error.log after I restarted the service:
[Thu Feb 23 09:47:36.384480 2017] [mpm_prefork:notice] [pid 1352] AH00169: caught SIGTERM, shutting down
ocsinventory-server: Can't load SOAP::Transport::HTTP* - Web service will be unavailable
ocsinventory-server: Can't load SOAP::Transport::HTTP* - Web service will be unavailable
[Thu Feb 23 09:47:37.788846 2017] [mpm_prefork:notice] [pid 8198] AH00163: Apache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4.21 mod_perl/2.0.8 Perl/v5.18.2 configured -- resuming normal operations
[Thu Feb 23 09:47:37.788883 2017] [core:notice] [pid 8198] AH00094: Command line: '/usr/sbin/apache2'

Heres the Version from Ocsinventory.pm:

/usr/local/share/perl/5.18.2/Apache/Ocsinventory.pm -->
$Apache::Ocsinventory::VERSION = '2.3';

Answer 6

It should be somewhere else :

locate activity.log

Follow this :

• Launch an inventory on the computer with the problem
• Then give me the log of activity.log / apache access log / apache error log

ps: edit your posts and hide your IP address...

Answer 7

@vincent_n:

locate activity.log has no result. There is no activity.log on my server.

I did exactly what you said in my first post. There you can see the portion from access.log.

P.S.: masked the IP, thanks. Maybe your remove it in your first answer. Thanks!

Answer 8

I though you had restart the apache service, not OCS one, my bad.

We see nothing interesting in logs, can you give me your agent configuration ini file ?

Answer 9

Sure!

Here is the .ini: http://pastebin.com/QPsYdYn6
Here is the .log: http://pastebin.com/CXrf3iiP

Thanks for your support!

Answer 10

Try with this conf : http://pastebin.com/h3sGvZ4y