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Installation issue in Plugins

My information:

  • PHP Version :
  • Web Server :
  • Database Server :
  • Version OCSReports:
  • 5.6.37
  • Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips mod_fcgid/2.3.9 PHP/5.6.37 mod_perl/2.0.10 Perl/v5.16.3
  • MariaDB Server version 5.5.60-MariaDB
  • 2.5

OCS Inventory NG Agent:  

I am trying to install Plugin without success. I downloaded plugins to folder /usr/share/ocsinventory-reports/ocsreports/download

[root@ocs download]# ll

-rw-r--r-- 1 apache apache  10975 Jul 24 15:59 bitlockerstatus.zip

-rw-r--r-- 1 root   root    12295 Jul 24 16:01 driverslist.zip

-rw-r--r-- 1 apache apache  20219 May 21  2017 officepack.zip

drwxr-xr-x 7 root   root     4096 Sep  4 14:26 PluginOcsOfficekey-2.2.4

-rw-r--r-- 1 root   root   104603 Mar 11  2014 PluginOcsOfficekey-2.2.4.tar.gz

-rwxr-xr-x 1 apache apache    127 Aug 31 11:38 README

-rw-r--r-- 1 apache apache  10548 May 21  2017 security.zip

-rwxr-xr-x 1 apache apache  10082 May 21  2017 winupdate.zip

[root@ocs download]#

Downloaded and copied .VBS file in agent folder location C:\Program Files (x86)\OCS Inventory Agent\Plugins

 Directory of C:\Program Files (x86)\OCS Inventory Agent\Plugins     ..

09/04/2018  01:59 PM            59,254 bitlockerstatus.vbs

07/24/2018  06:51 PM                 0 DO_NOT_REMOVE.txt

09/04/2018  02:13 PM           143,041 driverslist.vbs


From GUI, I go to Plugins Manager , choose the plugin and click on Install. But I am getting error

The communication server encountered the following error on install :  
Click here to solve your problem

Clicking on the above link takes me to https://github.com/OCSInventory-NG/OCSInventory-ocsreports/wiki/Plugins-Engine-:-Web-service-error-codes 

To troubleshoot I checked the folders mentioned in the above link and in my case all those folders are completely empty. 

If I go to GUI Plugins Manager and click on Install again, then it says that "This plugin has been already installed". But the OCS server is not showing any plugin information. I am not sure where I made mistake. 

Can you please help?


in OCS Inventory NG server for Unix by (420 points)

3 Answers

0 votes

What errors have you in your apache error log file?


by (88.5k points)
+1 vote
First thing try to check if all the zip files in download directory have the  apache owner(should be apache:apache or www-data:www-data depend of SO) from your list i see they seems have different owners
by (260 points)
0 votes
yes, i checked with both apache:apache and root:root ownership.

but in both cases, same error happens.
by (420 points)
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