Welcome to OCS Inventory NG community support, where you can ask questions and receive answers from other members of the community.

Please ask questions only in English or French.

Release 2.9.1 available

The official documentation can be found on http://wiki.ocsinventory-ng.org. Read it before asking your question.

Windows Agent show empty inventory information

6 Answers

0 votes
The service work correctly ?

Can you give me the log of your agent in debug=2, and the version of your windows ?
by (22k points)
0 votes
Windows version: <OS: Microsoft Windows 8.1 Enterprise 6.3.9600 >

Here is the begin of the error-part of the log file:

Registry NT GetRegistryApplications: Reading hive HKLM...
    Failed in call to <RegQueryValueEx> function for HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\30D6C6DEB5DEA305A8801F157198D1112E30E788\InstallLocation !
    Failed in call to <RegQueryValueEx> function for HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\30D6C6DEB5DEA305A8801F157198D1112E30E788\Comments !
    Failed in call to <RegQueryValueEx> function for HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\30D6C6DEB5DEA305A8801F157198D1112E30E788\Language !
    Failed in call to <RegQueryValueEx> function for HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\30D6C6DEB5DEA305A8801F157198D1112E30E788\InstallDate !
        <Publisher: Intel><Name: Windows-Treiberpaket - Intel (iaStor) SCSIAdapter  (10/17/2011><Version: 10/17/2011><Folder: ><Comments: ><GUID: 30D6C6DEB5DEA305A8801F157198D1112E30E788><Language: ><Install Date: 0000//0/0/00><Architecture: 32 bits>
    Failed in call to <RegQueryValueEx> function for HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\7-Zip\Publisher !
    Failed in call to <RegQueryValueEx> function for HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\7-Zip\DisplayVersion !
    Failed in call to <RegQueryValueEx> function for HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\7-Zip\InstallLocation !
    Failed in call to <RegQueryValueEx> function for HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\7-Zip\Comments !
    Failed in call to <RegQueryValueEx> function for HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\7-Zip\Language !
    Failed in call to <RegQueryValueEx> function for HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\7-Zip\InstallDate !
        <Publisher: ><Name: 7-Zip 9.22beta><Version: ><Folder: ><Comments: ><GUID: 7-Zip><Language: ><Install Date: 0000//0/0/00><Architecture: 32 bits>

by (240 points)
0 votes
Hello again,

I think the problem is "OcsSystray.exe". When I replace this file with version all works well.
by (240 points)
0 votes


Can you open a bug relative to this problem? (https://launchpad.net/ocsinventory-windows-agent)

by (86.8k points)
0 votes
Done - bug reported.
by (240 points)
0 votes
Good afternoon 
Downloaded the vm OCS 2.0.5, to install the agent on the windows installation is apparently correct, but the server does not display my information from workstations. 
I've tested all possible agents etc.. 
And did not solve my problem. 
Thank you.
by (140 points)
Powered by Question2Answer