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2.9 OCS Agent's new installations dissappear

Good day,
I installed OCS Inventory Agent by deployment tool and manually too and they show all the data on the server side. In both cases when I restart OCS Server the records dissappear but the agent continue at the windows device.

I upgrade the OCS server from version 2.3 to 2.9 progressively. Can you help me to fix this issue? please
in OCS Inventory NG server for Unix by (250 points)

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