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ERROR *** AGENT => Failed to send Inventory <HTTP Status Code #500>

Bonjour,

Depuis la mise à jour de mon serveur OCS en version 2.2, j'ai un problème pour remonter l'inventaire. J'ai l'erreur "ERROR *** AGENT => Failed to send Inventory <HTTP Status Code #500>".

Mon agent est en version 2.0.5. J'ai essayé la dernière version de l'agent mais j'ai exactement la même erreur.

Pouvez-vous m'aider ? Merci beaucoup !

Log de l'agent : 

==============================================================================
Starting OCS Inventory NG Agent on Tuesday, March 29, 2016 11:48:47.
AGENT => Running OCS Inventory NG Agent Version 2.0.5.0
AGENT => Using OCS Inventory NG FrameWork Version 2.0.5.0
AGENT => Loading plug-in(s)
    DLL PLUGIN => Searching for Plug-in DLL(s) in folder <C:\Program Files (x86)\OCS Inventory Agent\plugins>
    DLL PLUGIN => 0 DLL Plug-in(s) succesfully loaded on 0 DLL(s) found
AGENT => Using network connection with Communication Server
    COM PROVIDER => Loading Communication Provider <C:\Program Files (x86)\OCS Inventory Agent\ComHTTP.dll>
AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.0.5.0>
    AGENT => Sending getLabel request
    COM SERVER => Initializing cURL library for getFile
    COM SERVER => Using cURL without server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Disabling cURL SSL server validation support
    COM SERVER => Sending fileGet request to URL <http://ocsinventory-ng.****.com:80/ocsinventory/deploy/label>
    COM SERVER => fileGet response received <HTTP Status Code #400>
    COM SERVER => Cleaning cURL library
    AGENT => Failed to retrieve Label <HTTP Status Code #400>
AGENT => Sending Prolog
    DID_CHECK => Read DeviceID <FRME16001-2016-03-25-19-05-43> and MACs <84:7B:EB:0F:A7:E2A4:34:D9:E5:64:8354:1D:29:8A:2A:0D> in file <ocsinventory.dat>
    COM SERVER => Initializing cURL library for sendRequest
    COM SERVER => Using cURL without server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Disabling cURL SSL server validation support
    COM SERVER => Sending HTTP Post request to URL <http://ocsinventory-ng.****.com:80/ocsinventory>
    COM SERVER => HTTP Post response received <HTTP Status Code #200>
    COM SERVER => Cleaning cURL library
================= TRACE START ===============
<?xml version='1.0' encoding='UTF-8'?>
<REPLY>
  <OPTION>
    <NAME>DOWNLOAD</NAME>
    <PARAM FRAG_LATENCY="1" PERIOD_LATENCY="1" ON="1" TYPE="CONF" CYCLE_LATENCY="1" TIMEOUT="30" PERIOD_LENGTH="10" EXECUTION_TIMEOUT="120" />
  </OPTION>
  <RESPONSE>SEND</RESPONSE>
  <PROLOG_FREQ>4</PROLOG_FREQ>
</REPLY>

================= TRACE STOP ===============
AGENT => Prolog successfully sent
SUPPORT => No support detected, Registration key : N/A
    AGENT => Prolog Frequency set to 4 hour(s)
AGENT => Inventory required
AGENT => Launching hardware and software checks
    INVENTORY => Loading Download history
...
    INVENTORY => XML Update Administrative Information(s)
    COM SERVER => Initializing cURL library for sendRequest
    COM SERVER => Using cURL without server authentication
    COM SERVER => Disabling cURL proxy support
    COM SERVER => Disabling cURL SSL server validation support
    COM SERVER => Sending HTTP Post request to URL <http://ocsinventory-ng.*****.com:80/ocsinventory>
    COM SERVER => HTTP Post response received <HTTP Status Code #500>
    COM SERVER => Cleaning cURL library
================= TRACE START ===============

================= TRACE STOP ===============
ERROR *** AGENT => Failed to send Inventory <HTTP Status Code #500>
AGENT =>  Communication Server ask for Package Download
    DOWNLOAD => Package history file successfully cleaned for duplicate IDs
DOWNLOAD => Download and setup tool successfully started
AGENT => Unloading communication provider
AGENT => Unloading plug-in(s)
AGENT => Execution duration: 00:00:09.

Et dans le fichier var/log/ocsinventory-server/activity.log j'ai :
Tue Mar 29 13:52:16 2016;758;100;DERN12046-2015-12-15-10-31-26;10.105.82.35;OCS-NG_WINDOWS_AGENT_v2.0.5.0;prolog;accepted
Tue Mar 29 13:52:16 2016;758;311;DERN12046-2015-12-15-10-31-26;10.105.82.35;OCS-NG_WINDOWS_AGENT_v2.0.5.0;session;started
Tue Mar 29 13:52:28 2016;2499;318;DERN12046-2015-12-15-10-31-26;10.105.82.35;OCS-NG_WINDOWS_AGENT_v2.0.5.0;session;missing
Tue Mar 29 13:52:28 2016;2499;114;DERN12046-2015-12-15-10-31-26;10.105.82.35;OCS-NG_WINDOWS_AGENT_v2.0.5.0;inventory;no_session
Tue Mar 29 13:52:28 2016;2499;104;DERN12046-2015-12-15-10-31-26;10.105.82.35;OCS-NG_WINDOWS_AGENT_v2.0.5.0;inventory;incoming
Tue Mar 29 13:52:28 2016;2499;113;DERN12046-2015-12-15-10-31-26;10.105.82.35;OCS-NG_WINDOWS_AGENT_v2.0.5.0;inventory;u:softwares
Tue Mar 29 13:52:28 2016;2499;515;DERN12046-2015-12-15-10-31-26;10.105.82.35;OCS-NG_WINDOWS_AGENT_v2.0.5.0;end;error

in OCS Inventory NG agent for Windows by (120 points)
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1 Answer

+1 vote

http://wiki.ocsinventory-ng.org/index.php/Documentation:Main#FAQ

  • Error 500 :

Solution: OCS engine can't comunicate with mysql server. Probably due to a wrong mysql account. You have to check z-ocsinventory-server.conf (ocsinventory-server.conf on Windows Server), exactly theses few lines

  # Master Database settings
  # Replace localhost by hostname or ip of MySQL server for WRITE
  PerlSetEnv OCS_DB_HOST localhost
  # Replace 3306 by port where running MySQL server, generally 3306
  PerlSetEnv OCS_DB_PORT 3306
  # Name of database
  PerlSetEnv OCS_DB_NAME ocsweb
  PerlSetEnv OCS_DB_LOCAL ocsweb
  # User allowed to connect to database
  PerlSetEnv OCS_DB_USER ocs
  # Password for user
  PerlSetVar OCS_DB_PWD ocs

Modify OCS_DB_USER and OCS_DB_PWD with your own account, restart apache, and finaly launch an inventory.

by (22k points)

Hello Kapouik,

Thank you for your answer but my file z-ocsinventory-server.conf is well configured, I search my problem on the website before create a question. Sending Prolog works but not sending inventory, if my database settings wasn't good, I couldn't receive prolog. Do you have another idea ? 

by (120 points)

Bonjour,

Je deterre un peu le sujet mais il se trouve que mon serveur OCS a brutalement présenté les mêmes symptômes :

- Prolog successfully sent

- Failed to send Inventory <HTTP Status Code #500>

Après quelques bonnes heures de recherche nous avons trouvé que c'est l'auto-increment du champ ID de la table SOFTWARES qui avait atteint son maximum : 2147483647.

Pour gagner du temps en attendant de trouver une solution plus perenne, j'ai transformé le champ ID de la table SOFTWARES en INT signé. L'ID peut maintenant aller jusqu'à 4294967295 :-)

PI, aucun des fichiers logs du serveur OCS / MySQL ne remontait d'erreur permettant de comprendre l'origine du blocage... y compris en mode debug...

Logiquement on aurait du trouver une erreur du type "ERROR 1467 (HY000): Failed to read auto-increment value from storage engine".

En revanche, on trouvait un peu partout des traces de l'explosion de la table "prolog_conntrack" (table en mémoire) qui, elle, se remplissait à vue d'oeil suite au problème initial (Prolog OK, Inventory KO).

Bref, come je n'ai trouvé cette info sur aucun forum, je la remonte ici. On ne sait jamais :-)

Cdt,

Sylvie

by (340 points)
 
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