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Problem with plugins

Hi, I'm trying to install the plugin (winusers, uptime, officepack) after updating the ocs-server, version 2.1 to 2.2. After i click install the first time just get a blank screen, updating, if you try to install again get the message " This plugin has been already installed ", but no plugin appears as installed.

Sorry for the bad english.

in OCS Inventory NG server for Unix by (210 points)
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7 Answers

+1 vote
Hi,

can you send your error log from apache after installing a plugin ?

Are you upgrading from a older version of ocs ?

Regards,

Gilles Dubois.
by (3.1k points)

Hi, thanks for reply!

I was using version 2.1 the server before upgrading to 2.2. They were installed plugins winuser and uptime.

Error log opening plugin-manager page:

[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager
[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager
[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager
[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager
[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager
[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager
[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager

No error in log after click in install, just a blank screen on browser.
In debug mode:

One more time, sorry for the bad english and thanks for help.

by (210 points)
0 votes
Hi, if someone can help me, please.

Thanks.
by (210 points)
+1 vote
Hi,

Errors in apache error.log file?

Regards

Frank
by (90.2k points)

Hi, thanks for reply!

I was using version 2.1 the server before upgrading to 2.2. They were installed plugins winuser and uptime.

Error log opening plugin-manager page:

[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager
[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager
[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager
[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager
[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager
[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager
[Thu Jun 09 08:16:34 2016] [error] [client 10.8.220.157] File does not exist: /srv/www/htdocs/usr, referer: http://10.8.208.33/ocsreports/?function=pluginsmanager

No error in log after click in install, just a blank screen on browser.
In debug mode:

One more time, sorry for the bad english and thanks for help.

by (210 points)
Was there a solution for this problem?? I'm exactly with the same problem :-(
by (280 points)
+1 vote
Did you solve your problem? I'm suffering from the same pain :-(
by (280 points)
No, the problem persists .... and found nothing related in the Internet.
by (210 points)
0 votes
Create a backup of everything. Then, clear all traces of these plugins that you had installed before the upgrade (the cd_files, entries in database (and Map.pm), etc). So, try to reinstall by the Plugin interface. I had to do that when i tried to install the officekey plugin.

Again: Create a backup of all related files and database.
by (210 points)
I try, but still the same problem. I cleal all traces of uptime plugin, after this, after click in install again, just a blank screen on browse and the db table wont created. this files are created:

./ocsreports/plugins/main_sections/ms_uptime
./ocsreports/plugins/main_sections/ms_uptime/uptime
./ocsreports/plugins/main_sections/ms_uptime/uptime/agent/Unix/uptime.pm
./ocsreports/plugins/main_sections/ms_uptime/uptime/agent/Windows/uptime.vbs
./ocsreports/plugins/main_sections/ms_uptime/uptime/cd_uptime
./ocsreports/plugins/main_sections/ms_uptime/uptime/cd_uptime/cd_uptime.php
./ocsreports/plugins/main_sections/ms_uptime/uptime/APACHE/uptime.conf

Sorry for the english.
by (210 points)
0 votes

Any suggestions? i am getting the same error on 2.3.1:

  • OS Name :
  • Version :
  • RAM installed :
  • Free RAM :
  • CPU :
  • Distribution :
  • Linux x86_64
  • 2.6.32-642.el6.x86_64
  • 1829 MB
  • Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
  • CentOS release 6.9 (Final)

/var/log/httpd/error_log:

[Thu Apr 20 17:43:54 2017] [error] [client 79.191.217.59] PHP Fatal error:  Uncaught PDOException: SQLSTATE[HY000] [2002] No such file or directory in /usr/share/ocsinventory-reports/ocsreports/plugins/main_sections/ms_plugins/functions_check.php:49\nStack trace:\n#0 /usr/share/ocsinventory-reports/ocsreports/plugins/main_sections/ms_plugins/functions_check.php(49): PDO->__construct('mysql:host=;dbn...', 'root', 'root')\n#1 /usr/share/ocsinventory-reports/ocsreports/plugins/main_sections/ms_plugins/ms_pluginsmanager.php(124): check(Array)\n#2 /usr/share/ocsinventory-reports/ocsreports/require/header.php(437): require('/usr/share/ocsi...')\n#3 /usr/share/ocsinventory-reports/ocsreports/index.php(44): require('/usr/share/ocsi...')\n#4 {main}\n  thrown in /usr/share/ocsinventory-reports/ocsreports/plugins/main_sections/ms_plugins/functions_check.php on line 49, referer: http://starsq.ddns.net:4433/ocsreports/index.php?function=pluginsmanager

by (200 points)
0 votes
Try to change the permissions to plugin package and the download folder:

chmod www-data:www-data YourPlugin.zip

cd ..

chmod 777 -R download
by (320 points)
 
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