Asset merging OCS

Question

Hi Guys!

I´ve got a problem with merging assets in OCS.

I´ve created a new Account Info named "Leasing". I fill in the Leasing Start date for the assets.

Here my problem:

If i set up a computer with a new name or i change the name of an asset, ocs merge the asset but deleate my "Leasing" entry.

 

Someone an idea?

Answer 1

Normally OCS should keep existing accountinfo entries if you really are merging and not deleting the old entry an letting OCS create a new one.   Is the merge happening automatically due to your duplicate handling configuration (MAC/Serial) or are you selecting the old/new items and merging duplicates manually?   In the latter case it should show on the screen when it saves the old accountinfo data and merges to the newer entry.

Answer 2

The merging happens automatically (MAC/Serial musst be equal).

I´ve never tried to turn this off an just merge the assets manually.

Should I try this?