Bad informations of memory slots with Windows Agent 2.1.1.1

Question

Hi,

After upgrade the windows agent from 2.0.4 to 2.1.1.1, some machines doesn't show memory informations correctly.

This is the inventory with 2.0.4.0:

Caption	Description	Capacity (MB)	Purpose	Type	Speed	Slot number	Serial number
System Memory	XMM1 (No ECC)	0	System Memory	DDR2	0	1
System Memory	XMM2 (No ECC)	0	System Memory	DDR2	0	2
System Memory	XMM3 (No ECC)	1024	System Memory	DDR2	800	3	0021F97E
System Memory	XMM4 (No ECC)	1024	System Memory	DDR2	800	4	00032604
Flash Memory	SYSTEM ROM (No ECC)	< 1	Flash Memory	FLASH	0	5	SYSTEM ROM

 

Answer 1

This is the inventory with 2.1.1.1:

Caption	Description	Capacity (MB)	Purpose	Type	Speed	Slot number	Serial number
Memória física	XMM3 (No ECC)	1024	System Memory	Unknown	800	1
Memória física	XMM4 (No ECC)	1024	System Memory	Unknown	800	2
Memória física	SYSTEM ROM (No ECC)	1	System Memory	Flash		3
Matriz de memória física	Matriz de memória física	0	System Memory	Empty slot		4

 

Answer 2

The Sysinfo.log result:

getMemory...
        <Physical: 1878921216 bytes><Swap: 3865440256 bytes>
    OK
DMI GetMemorySlots: Trying to find DMI Structure type 17...
        <Caption: ><Description: XMM1><Slot: 1><Capacity: 0><Speed: 0><Type: DDR2><S/N: >
        <Caption: ><Description: XMM2><Slot: 2><Capacity: 0><Speed: 0><Type: DDR2><S/N: >
        <Caption: ><Description: XMM3><Slot: 3><Capacity: 1024><Speed: 800><Type: DDR2><S/N: 0021F97E>
        <Caption: ><Description: XMM4><Slot: 4><Capacity: 1024><Speed: 800><Type: DDR2><S/N: 00032604>
        <Caption: ><Description: SYSTEM ROM><Slot: 5><Capacity: < 1><Speed: 0><Type: FLASH><S/N: SYSTEM ROM>
    OK (5 objects)
DMI GetMemorySlots: Trying to find DMI Structure type 16...
    OK (5 objects updated)
WMI GetMemorySlots: Trying to find Win32_PhysicalMemory WMI objects...
        <Caption: Memória física><Description: XMM3><Slot: 1><Capacity: 1024><Speed: 800><Type: Unknown><S/N: >
        <Caption: Memória física><Description: XMM4><Slot: 2><Capacity: 1024><Speed: 800><Type: Unknown><S/N: >
        <Caption: Memória física><Description: SYSTEM ROM><Slot: 3><Capacity: 1><Speed: ><Type: Flash><S/N: >
    OK (3 objects)
WMI GetMemorySlots: Trying to find Win32_PhysicalMemoryArray WMI objects...
    OK (5 objects updated)