Problems with deployment

Question

The agent attempts to download the package, this appears LOCK file.

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O OCSInventory.log 

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Starting OCS Inventory NG Agent on Thursday, August 25, 2016 08:54:07.
AGENT => Running OCS Inventory NG Agent Version 2.1.0.3
AGENT => Using OCS Inventory NG FrameWork Version 2.1.0.3
AGENT => Loading plug-in(s)
AGENT => Using network connection with Communication Server
AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.1.0.3>
AGENT => Sending Prolog
AGENT => Prolog successfully sent
SUPPORT => No support detected, Registration key : N/A
AGENT =>  Communication Server ask for Package Download
ERROR *** DOWNLOAD => Failed to download Metadata file <https://xxx.xx.x.xx/download/1471530616/info> to <C:\ProgramData\OCS Inventory NG\Agent\download\1471530616\info>
DOWNLOAD => Download and setup tool successfully started
AGENT => Unloading communication provider
AGENT => Unloading plug-in(s)
AGENT => Execution duration: 00:00:02.

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O Download.log

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Starting OCS Inventory NG Package Download and Setup Tool on Thursday, August 25, 2016 08:54:10.
DOWNLOAD => Running OCS Inventory NG Download Version 2.1.0.3
DOWNLOAD => Using OCS Inventory NG FrameWork Version 2.1.0.3
DOWNLOAD => Using network connection with Communication Server
DOWNLOAD => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.1.0.3>
DOWNLOAD => Starting new period of 10 cycles
DOWNLOAD => Parsing directory <C:\ProgramData\OCS Inventory NG\Agent\download> for packages
DOWNLOAD => No package found, exiting
DOWNLOAD => Unloading communication provider
DOWNLOAD => Execution duration: 00:00:00.

Answer 1

Where does the second log files (download.log) comes from ?

It seems to be a packager log files (because of the first line : OCS Inventory NG Package Download and Setup Tool) !!!

Answer 2

Hi,

The OCS Agent has not the good rights on the directory "C:\ProgramData\OCS Inventory NG\Agent\download". The owner of this directory and the service user must be the same user.

1. Stop OCS service
2. Delete "C:\ProgramData\OCS Inventory NG\Agent\download"
3. Start OCS service
4. Launch inventory.

Regards,

Comments

I did exactly what you said, but the file appears again.

Starting OCS Inventory NG Package Download and Setup Tool on Thursday, August 25, 2016 10:56:49.
DOWNLOAD => Running OCS Inventory NG Download Version 2.1.0.3
DOWNLOAD => Using OCS Inventory NG FrameWork Version 2.1.0.3
DOWNLOAD => Using network connection with Communication Server
DOWNLOAD => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.1.0.3>
DOWNLOAD => Starting new period of 10 cycles
DOWNLOAD => Parsing directory <C:\ProgramData\OCS Inventory NG\Agent\download> for packages
DOWNLOAD => No package found, exiting
DOWNLOAD => Unloading communication provider

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when I try to access the 172.xx.x.xx/ocsinventory :

Bad Request

Your browser sent a request that this server could not understand.

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Apache/2.2.15 (CentOS) Server at xxx.xx.x.xx Port 80

It may be this error?

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No, this error is normal. This URL is intended for communication with the OCS agent and not with a browser.

Check the rights of the download directory. It is a common mistake.